Need help? Open a support ticket and talk directly with the Polyfollow team. Every ticket is read and answered by a real person.
Open a Support Ticket
Click the support button in the bottom-right corner of any Help Center page, or the Contact Support button below any article:
- Click "Create New Ticket"
- Pick a category so your issue reaches the right context
- Describe your issue with as much detail as possible
- Check back for replies in the same panel. You also get an in-app notification and an email when we respond
Tickets with new replies show a blue dot and "New reply" badge so you know when we've responded.
Response Times
| Channel | Typical Response | Details |
|---|---|---|
| Support Ticket | < 24 hours | Reply appears in your ticket, usually same day |
| Urgent Issues | < 4 hours | Withdrawal/deposit problems prioritized |
Priority Support
All users receive the same priority support. We respond as fast as possible to every ticket.
Help Us Help You Faster
When opening a ticket, include:
- What happened - Describe the issue clearly
- When it happened - Date and approximate time
- Screenshots - If possible, show the error or issue
- Trader name - If it's about a specific copy trade
- Transaction hash - If it's about a deposit or withdrawal
The more details you share, the faster we can resolve your issue!